FAQ - Frequently Asked Questions during restrictions period
Library and its services
- Is the main building of the library (Struve 1) open?
Reading rooms in the main building are open starting from 12 April, but only 100 persons are allowed to be in the library at the same time. The reading rooms are in particular open for the students who are writing their final theses and need the materials that can be used only in the library.
The books requested via ESTER can be still picked up in the Smart Lockers. If you need books quickly, you can come to the library, find the books in the open stacks and borrow them by using the self-service machine.
The library is open from Monday to Friday, 12-19.
- What other services can be used?
All main library services (borrowing, using Interlibrary Loans, getting answers to your inquiries, accessing databases) and support services (digitizing, self-service printing and photocopying, e-courses, data management) are provided as contact-free services in the library, or on the e-environment.
You can also reserve an individual work room or group work room, but please note that only up to 2 persons can be in this room at the same time.
- Can I request and borrow the books?
Yes. If you have a valid library card or its equivalent, you can request books which can be borrowed and have the status AVAILABLE in the e-catalogue ESTER. Books can be picked up from the contact-free Smart Locker in lobby of the main building (Struve 1). The lockers can be accessed from Monday to Friday 12-19. Requested books are usually available on the next day.
If you need the books earlier than on the next day, you can come to the library, look for the books yourself in our open stacks and borrow it with the self-service machine. Please request the books for in-house via ESTER, by marking the 3rd floor service point as the place for picking up.
- How quickly can I get the books that I have requested?
Usually on the next day. After having requested the book via ESTER, wait for an e-mail from the library with the message that the books are waiting for you in the Smart Locker. After receiving the e-mail, you can come and pick up the book, on Mon-Fri, 12-19.
NB! Do not come to the library before you have received this e-mail. Also note that the books that are requested on Friday evening or on weekend will be available on Monday.
- How long will my requested books be held in the Smart Locker?
The requested books will be held in the locker for 72 h starting from the date of the e-mail (Sat-Sun not included). Please pick up the requested books ASAP to free the locker for next requests.
- How many books can I request at a time?
Due to the limited size of the locker, you can request up to five (5) books at a time.
- How can I get the book from the Smart Locker? Who will help me, if I have some problems?
Scan your library card or insert your ID-card into the slot of the locker. Then follow the instructions on the locker’s screen. If you need help, please turn to the librarian at the information point.
- Taking the coronavirus into consideration – is the use of Smart Lockers safe?
Borrowing via the Smart Lockers is contact-free. Staff members who use masks and protective gloves put the books into the locker. The lockers will be disinfected regularly. Please disinfect your hands before and after using the service, the disinfectants are just beside the Smart Locker. Please keep your distance with other people.
- Can I also request books from the subject libraries?
You can request only the books from the collections of the main library (Struve 1) which can be borrowed and have the status AVAILABLE in the e-catalogue ESTER. Detailed information about borrowing materials from the subject libraries can be found on the library's webpage in the section Subject Libraries. If necessary, please contact the staff of the subject libraries.
- Is it possible to use/borrow the materials that are marked as for in-library use?
Yes. The books for in-library use can be ordered via ESTER. Please mark the 3rd floor service point as the place for picking up the requested book(s).
Upon request, a digital copy can be made (use this address: https://utlib.ut.ee/mod/digik_tell.php). The service is for a fee, the pricelist is available here: https://utlib.ut.ee/en/price-list-services
- If I fail to make a request, whom I can contact for help?
Call 737 5775 or 737 5772 on Mon-Fri, 9-17 or send an e-mail to email@example.com. We will help you!
- Can I return the borrowed books?
Yes. Books can be returned 24/7 to the book return machine by the library main entrance, or starting from 15 March, on work days from 12-19 to the book return box in the library lobby.
NB! The due dates from 1 March to 11 April of all borrowed materials will be renewed up to 26 April. No fines will be calculated for this period.
- Is the book return machine working?
Yes, the book return machine works 24/7.
- Is the fine for delay calculated during this period?
No fees will be calculated from 1 March to 26 April 2021.
- Can I use the research databases from home while the library is closed?
Yes, all members of the University of Tartu can use the databases. For this, you have to set up a VPN-connection or enter via ezproxy (access with your UT user name). Please read more information: https://utlib.ut.ee/en/databases.
- If I don't know how to search for an article or e-book in the databases, where can I get help?
First, see the guide materials: https://utlib.ut.ee/en/user-training.
- Can I queue up for a book that someone else is using?
- I have an unpaid fine for not returning a book in time. Can I still request and borrow books?
Yes, if the fine does not exceed 2 euros. If it is larger, you can pay the sum by transferring it to the bank account no EE241010002019753006 (beneficiary: University of Tartu, library, RT; explanation: FINE, name of the payer, number of the library card or identity code).
- Can I use the ILL service?
Yes, the ILL service is available.
- I need to print/make photocopies. Can I do it in the library?
Yes. The PrintinCity service printers/photocopiers in the lobby and on the second floor of the library can be used on Mon-Fri, 12-19. For printing (incl. Cloud Print), photocopying and scanning you need to create a prepayment account tied to your Estonian ID-card or Tartu/Tallinn transport card. This can be done by buying an ID-ticket (www.pilet.ee) or http://pilveprint.overall.ee/support/. You can also use the scanning machine BookEye3.
NB! Only self-service!
- Does the library offer home or courier service?
No, we do not offer home service. No courier service is offered.